How to Raise a Complaint

Last updated: October 2026

Every homeowner who reaches out to Dukehip Mold Help should get a fair and honest experience. If something went wrong, tell us. This page shows how to file a complaint and what comes next. It is a general template, not legal advice.

What You Can Tell Us About

You can write to us about:

• Your experience when you called or contacted Dukehip Mold Help
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. They are responsible for their own estimates, prices, test results, work and customer service. If you have a problem with work done in your home, start by raising it with the provider directly. Keep a written record of what you say and what they reply.

Please still let us know. Feedback about providers helps keep our network honest, and providers who repeatedly fall short of our expectations may be removed. Note that Dukehip Mold Help cannot settle contract disputes, refund a provider's work, or make decisions for a provider.

Sending Your Complaint

Email contact@dukehip.living and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write

We will confirm we got your complaint by email, usually within a few business days. We will look into what happened, which may mean contacting the provider. Then we will reply with what we found and any steps we plan to take.

Still Unhappy?

If our reply does not settle things, write back and ask us to take another look. You can also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. If your state licenses mold assessors or remediators, that licensing agency may be able to help too.

Contact

Email: contact@dukehip.living